Our Patients

Mail

Any mail received for you during your inpatient stay will be delivered to you each day.  Please ask your friends and relatives to include your first name as well as your surname and the name of your ward when writing to you to ensure there is no delay in receiving mail.

Stamped mail may be left at the ward nurses station for posting.  Stamps may be purchased at the gift shop on the ground floor or from the hospitality services trolley.

Medical Certificates

Should you require a medical certificate for any reason you will need to ask your doctor. If you require assistance in organising this, please ask one of our friendly staff who will be happy to advise the doctor of your requirement.

Medication

Please ensure you bring your current prescriptions and medications with you.  You will also need your pension, concession or safety net card if you have one.  If new medications are prescribed while you are in hospital, they will be provided for you.  Drugs prescribed for pre-existing ailments or principally for discharge will be charged to your account with payment required at the time of discharge.  Pharmacists are available to assist in arranging medication supplies and counselling patients on their use.  Dressing that may be required on discharge can be purchased from the ground floor pharmacy.

Mobile telephones

Mobile telephones can interfere with medical equipment and we would prefer you keep your mobile telephone use to a minimum.

Money and valuables

Whilst every care is taken to ensure the security of patients personal belongings, we strongly recommend that you do not bring large sums of money or valuables to hospital.

Surveys

Your thoughts and opinions are importance to us.  You will find a customer service survey in the brochure holder near your bed. Please feel free to let us know what you think about our services and how they might be improved.